Privacy Policy

Last Updated: 4-9-2024

This Privacy Policy explains how Avenxo B.V ("we," "us," or "our") collects, uses, and shares information when you use our platform ("Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you use our Service, we may collect the following types of information:

• User Information: Information you provide when registering for an account, such as your name, email address, and payment information.
• Call Data: Data related to the automated phone calls made through our platform, including call content, phone numbers, and timing of calls.
• Technical Data: Information automatically collected from your device, such as IP address, browser type, and usage patterns. By accepting our Privacy Policy you also accept our Cookie Policy

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Process your transactions and manage your account.
• Improve, personalize, and expand the Service.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes.
• Debug and log issues to improve the Service.

3. Sharing of Information

We may share the information we collect with third-party service providers who assist us in providing core functionalities of the Service, such as call routing, data processing, and payment processing. These third-party providers are contractually obligated to use your information only as necessary to provide these services to us.

Your data is not stored externally by these third-party providers and is retained only for the necessary period to perform these services. We retain this data for a maximum of 60 days for debugging and logging purposes, after which it is securely deleted.

4. Data Retention

We will retain your data only as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy. Specifically, we retain call-related data for a maximum of 60 days for debugging and logging purposes. After this period, your data is securely deleted from our systems.

5. Your Rights

You have the right to:

• Access and review the information we hold about you.
• Request correction of any inaccuracies in your information.
• Request the deletion of your information, subject to certain legal or operational obligations.
• Withdraw consent to the processing of your information.

6. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Avenxo B.V.
Wielsekade 31, Netherlands
3411 AB Lopik
+31 (0) 30 – 369 00 65

By registering for an account and using the Service, you acknowledge that you have read, understood, and agree to be bound by the Privacy Policy.